Frequently Asked Questions

Hammer and Heels – Shipping & Returns

We want your furniture to arrive safely and on time. Here’s what you need to know:

Metro areas: We offer competitive flat-rate shipping with typical delivery of 7–21 business days.
Regional areas, WA, TAS & NT: Larger, heavier items may incur additional shipping costs and longer delivery times. We’ll always confirm any extra charges before dispatch.
All items are delivered to your front door. For very large or heavy items, extra handling fees may apply.
Once your order is on its way, you’ll receive a tracking number so you can follow it to your door.

We take extra care, but sometimes things happen in transit. Please:

Check your delivery as soon as it arrives.
Note any damage on the delivery paperwork and ask the driver to initial it.
Take photos of any damaged items and email to shop@hammerandheels.com.au within 24 hours.

We’ll work with our suppliers to replace damaged or faulty items at no cost. Please keep all original packaging until we confirm it can be discarded.

Changed your mind? No problem. You have 7 days from delivery to let us know.

Items must be returned in their original packaging and condition.
You’ll be responsible for return shipping to the relevant warehouse.
Once we receive your return, you’ll get store credit for the item’s value (shipping not included).
Please note: refunds to the original payment method aren’t available for change-of-mind returns.